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Security

Report a vulnerability

In brief To report a security vulnerability in IA-N, the partner portal or this website, email security@electronisafe.fr, in French or English. ElectroniSafe acknowledges receipt, examines the report and fixes confirmed vulnerabilities within reasonable timeframes, according to their severity.

This page is a translation of the French version, which prevails.

Do you think you have found a security flaw in the IA-N box, its software, the partner portal or this website? Please report it to us: your report helps protect our customers and their installers.

1. How to report it

  • Email security@electronisafe.fr, in French or English.
  • If possible, describe: the product or service concerned and its version (shown in the box interface), the problem and its possible impact, and the steps to reproduce it.
  • Do not send third parties' personal data (video surveillance images, licence plates, credentials): a description is enough. If further material is needed, we will agree with you on a suitable way to exchange it.

2. What we ask of you

  • Limit your testing to what is needed to demonstrate the problem.
  • Do not access other people's data, and do not copy, modify or delete it. If you access it by mistake, stop and let us know.
  • Do not disrupt the service: no denial of service, no mass sending, no social engineering, no physical intrusion.
  • Do not test a box installed at a customer's site, or any system that does not belong to you, without its owner's written consent.
  • Give us reasonable time to fix the issue before any publication, and agree the publication date with us.

3. What we commit to

  • Acknowledge receipt of your report.
  • Examine it seriously and keep you informed of the action we take.
  • Fix confirmed vulnerabilities within reasonable timeframes, according to their severity. Fixes for the box are distributed through our signed software updates.
  • Not take legal action against anyone who researches and reports a vulnerability to us in good faith, in line with this page. This commitment applies only to ElectroniSafe: it does not replace the consent of our customers or other third parties.
  • Use your contact details only to handle your report (see our privacy policy).

4. No bounty

We do not pay rewards for reports: ElectroniSafe has no bug bounty programme.

5. Outside the scope of this page

  • Vulnerabilities in cameras, recorders, routers or software from other manufacturers: please report them to the manufacturer.
  • Installation or configuration questions: please contact your installer partner.

6. Standard format

This information is also published in the standard security.txt format (RFC 9116): /.well-known/security.txt.

Version of 7 October 2026.

Directly with ElectroniSafe

Contact our sales team

Tell us what you need: your request goes straight to our sales team. Fields marked * are required.

A question? Call us: +33 7 83 21 99 97

ElectroniSafe (the data controller) uses this information to answer your request and, where relevant, to prepare a business relationship (pre-contractual steps and legitimate interest). It goes to our sales team and is kept for 3 years after our last exchange. Your IP address is used only to protect the form against abuse. You can exercise your rights of access, rectification, erasure and objection at contact@electronisafe.fr and lodge a complaint with a data protection authority (in France, the CNIL). Privacy policy.

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